Units Accepted:

• Must have a serial number starting with 176.
• Units with serial numbers starting with 175 or 177 are not eligible.

Condition Grading:

Units will be assessed and categorized into three condition grades:

• Grade A: Excellent condition, minimal wear, fully functional.
• Grade B: Good condition, some wear, fully functional.
• Grade C: Acceptable condition, noticeable wear, may have minor functionality issues.

Warranty Status:

Units will also be evaluated based on remaining warranty time:

• 1 year remaining
• 2 years remaining
• 3 years remaining

Prices will be associated with both the condition grade and warranty status.

To receive the most for your unit, the following accessories should be included:

• Charger
• Target Plates
• Relocation Tags
• Offset Target
• Remote
• USB Drive
• USB Cable
• Original Red Carrying Case (if provided with the original order)
• Pelican Case (if the red case was not received as part of the original order. Add $200 to the return value)

Note:
We are accepting the following items with no additional return value:

• Tripods
• Adapter Plates
• Computers
• Computer Accessories
• Tripod Accessories

• Upon receiving your unit, it will be carefully inspected to verify its condition and warranty status.

• This process may take up to 14 business days.

• Once the inspection is complete, you will receive a final price offer based on the condition of the unit and any included accessories.

• Customers are responsible for securely packaging and shipping their units to Advanced Dimensions.

• Return shipping costs will be covered by Advanced Dimensions if the unit qualifies for the buyback program. If the unit does not qualify, Advanced Dimensions is not responsible for the cost of return shipping.

To ensure that your 3D DISTO unit arrives safely for evaluation, please follow the guidelines below. Proper packaging and shipping will help avoid any damage during transit, which could affect the final trade-in value.

Step 1: Prepare Your Unit

• Ensure all components are included: Make sure you have gathered the required accessories (charger, target plates, relocation tags, offset target, remote, USB drive, USB cable, and original red carrying case or Pelican case).
• Clean the unit: Wipe down your 3D DISTO and its accessories with water and a damp cloth to remove any dust or debris. Do not use any harsh chemicals or cleaning agents. 
• Check the condition: Ensure your unit is in the best possible condition, as any damage may affect its value.

Step 2: Secure Packaging

• Use original packaging (if available): If you still have the original packaging for the 3D DISTO and accessories, use it for added protection.
• If the original packaging is not available:
1. Choose a sturdy box that is large enough to hold the unit and all accessories securely.
2. Wrap the unit in bubble wrap or a similar cushioning material to protect it from shock.
3. Separate each accessory with padding to avoid contact that could cause damage.
4. Fill any empty spaces in the box with packing material (e.g., Instapak or Bubblewrap) to prevent shifting during transit.
• Sealed Air Instapak and Bubblewrap are available for purchase at americanbubbleboy.com. Use code ADV10 to save 10% off your order.

Step 3: Label and Seal the Package

• Label the box clearly with the return address provided.
• Seal the box securely with strong packing tape, especially around all seams to ensure it stays intact during shipping.
• Security tape is recommended, but not required.

Step 4: Shipping

• Print the shipping label: Once you receive your confirmation email from Advanced Dimensions, it will include a prepaid shipping label. Print this label and attach it to your package.
• Drop off your package: Take the securely sealed package to any authorized shipping location for the carrier indicated on your shipping label (e.g., UPS, FedEx, DHL).

Step 5: Tracking and Confirmation

• Track your shipment: Keep a record of the tracking number, which will be included in your shipping label. You can monitor your package’s progress via the carrier’s website.
• Confirmation of receipt: Once we receive your unit, you will get an email confirming its arrival at our facility. The evaluation process will begin shortly afterward.

Important Notes:

• Return Shipping Costs: Return shipping is covered by us if your unit qualifies for the buyback program. If the unit does not qualify, return shipping fees may apply.
• Damaged Shipments: Please ensure your package is well-protected and insured (if needed). Advanced Dimensions is not responsible for units damaged in transit due to inadequate packaging.

• Units that do not meet the eligibility criteria (e.g., incorrect serial number, missing accessories) will not qualify for the buyback program.

• Customers will be contacted with options for return or disposal of the unit. Any associated shipping costs will be the customer’s responsibility.

• Recent Buyers (Purchased after 10/1/2023):
  Eligible for a direct discount off the purchase of the new unit, contingent upon a satisfactory condition check.

• Older Units (Purchased before 10/1/2023):
  Eligible for a discount when the unit is resold online, based on its assessed condition and accessories provided.

• Condition-Dependent Pricing Table: Pricing is as follows (subject to condition verification)

• After the evaluation is complete, eligible discounts for recent buyers (purchased after 10/1/2023) will be applied immediately toward the purchase of a new unit.

• For older units (before 10/1/2023), the discount will be applied when the unit is successfully sold online. You will receive email confirmation of this transaction.

This buyback program is available from October 1st, 2024 and will remain valid for one year only.

Deadline: September 30th, 2025.

If you have any questions regarding the buyback program, please contact our customer support team at buyback@advanceddimensions.com or call 800.774.6102.

Q: How do I ship my unit?
A: Once you initiate the buyback request, we will send you detailed instructions on securely packaging and shipping your 3D DISTO unit. Return shipping will be covered by us if your unit qualifies for the buyback. You can also view our shipping guide for more information.

Q: Can I trade in more than one unit?
A: Yes, you may trade in multiple units, but each unit will be evaluated individually based on its condition and warranty status.

Q: What happens if my unit is missing some accessories?
A: If you are missing one or more accessories (such as the charger, target plates, or USB cable), the trade-in value may be reduced accordingly. Including all accessories ensures you receive the maximum possible value.

Q: How long does the evaluation process take?
A: Typically, the evaluation process takes up to 14 business days from the date we receive your unit. Once the inspection is complete, we will provide a final offer based on the condition and accessories.

Q: What if my serial number doesn’t start with 176?
A: Unfortunately, only units with a serial number starting with 176 are eligible for the buyback program. Units with serial numbers beginning with 175 or 177 do not qualify.

Q: Can I still participate if my unit has cosmetic damage?
A: Yes, cosmetic damage does not disqualify your unit from the buyback program. However, cosmetic issues may affect the overall value, especially if they are severe. The unit will be graded based on its condition.

Q: What is the benefit of including a Pelican case with my trade-in?
A: If you provide a Pelican case (instead of the red carrying case), we will add $200 to the return value of your unit, provided it is in good condition.

Q: How do I receive my discount for the new unit?
A: If you purchased your 3D DISTO after 10/1/2023, you will receive a direct discount off your new unit purchase after the evaluation is complete. If your unit is older, the discount will be applied when your unit is resold online, and you will be notified by email.

Q: How long do I have to take advantage of the buyback program?
A: The buyback program is valid from October 1st, 2024, to September 30th, 2025. After this date, the program will no longer be available.

Q: What if my unit doesn't qualify for the buyback program?
A: If your unit does not meet the eligibility criteria (e.g., wrong serial number, missing critical accessories), we will notify you with options for return or disposal. Any return shipping costs will be the customer’s responsibility.

Q: What condition does my unit need to be in to qualify for Grade A?
A: To qualify as Grade A, your unit must be in excellent condition, with minimal signs of wear and tear, and all components must be fully functional. Having all accessories included will also help maintain the highest value.

3D DISTO Buyback Guidelines

3D DISTO Shipping Instructions